Preparing your Guests for a Heat Wave
With Summer in the Mediterranean hitting the 40° Celsius, guests should be ready to tackle the heat before they leave home. However, a great host makes sure that the basics...
Category: Hospitality
Rent your Rooftop – Tips for Maximising your Vacation Rental
by Anson David
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Since in the Mediterranean we see little or no snow at all, our houses feature flat roofs ideal for creating additional space to complement your vacation rental. Here are my...
Robots in Hospitality?
by Anson David
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No, the title is not a teaser. It is actually happening and I just cannot get my head around it! I just can’t! Bear with me a second. People travel...
Top 3 Upselling Items for Self-Catering and Holiday Homes
by Anson David
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Once you acquire a guest, (some) owners and VR managers think that the deal is done and they swiftly move onto the next prospect. The fact is that every guest...
4 Steps to Recover from a Guest Complaint
by Anson David
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In any service business, no matter how good your team is, problems will occur. When they do, Inghilleri and Solomon recommend 4 steps for recovery: 1. Apologize and ask for...
Not All Breakfasts are Served Equal
by Anson David
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It is easy to fall in the cultural trap and assume that your region’s breakfast is the norm. Guests visiting from around the world will probably appreciate a taste of...
Exceptional Service, Exceptional Profit
by Anson David
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A hotel’s maintenance engineer perches on a ladder in the lobby, changing a light bulb. He notices a guest coming in from the adjacent pool area. She is wet, wrapped...
Welcome Pack Tips for Self-Catering
by Anson David
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Welcoming guests to a welcome pack is one of the fundamentals in hospitality for the self-catering sector. This article explores what to put in a welcome pack. So, here we...
What guests look for in vacation rentals
by Anson David
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US-based Evolve Vacation Rental have recently published a study that, amongst other things, indicated the guests’ favourite attributes when booking a holiday property. 1. Space Space is becoming a commodity...
The Rise of the Eco-Chic Hotel
by Anson David
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Forbes Travel Guide reported back in 2013 how luxury hotel were shifting their attending to their ecological sustainability and push it as an important factor in their sales proposition. In...