On Friday, the European Commission updated its guidance in light of the catastrophic impact that the Covid-19 virus is having on travel and Tourism.

The EC is encouraging customers to accept vouchers or credit notes instead of refunds for cancelled holidays (with an option to ask for a full refund at a later stage)

This contrasts with the way Booking.com has been handling the situation especially when informing their customers that they should tackle their refund directly with the hotel

How does this help your business?