Most travellers will not book until they go through the reviews
The commissioned survey – conducted by PhoCusWright – reveals that more than half of global respondents do not want to make a booking commitment until they read reviews and find...
Author: Anson David
15 Tips for Cleaning your Holiday Villa Pool
by Anson David
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If you are lucky to own a holiday or investment property anywhere around the Mediterranean sea, you know that having a swimming pool is a great amenity to offer to...
TripAdvisor Prefers Quantity to Quality?
by Anson David
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Travel review site TripAdvisor is a giant in it’s sector and a major influencer especially in the accommodation business. Hoteliers and accommodation providers do not always see TripAdvisor under a...
4 Steps to Recover from a Guest Complaint
by Anson David
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In any service business, no matter how good your team is, problems will occur. When they do, Inghilleri and Solomon recommend 4 steps for recovery: 1. Apologize and ask for...
Not All Breakfasts are Served Equal
by Anson David
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It is easy to fall in the cultural trap and assume that your region’s breakfast is the norm. Guests visiting from around the world will probably appreciate a taste of...
HomeAway goes Urban
by Anson David
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Industry leader HomeAway has recently announced the top emerging cities exhibiting high demand for whole-house rentals. HomeAway sees these markets as a strong opportunity for owners and property managers to...
Exceptional Service, Exceptional Profit
by Anson David
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A hotel’s maintenance engineer perches on a ladder in the lobby, changing a light bulb. He notices a guest coming in from the adjacent pool area. She is wet, wrapped...
It is time to update your pricing
by Anson David
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As the most important holiday season for accommodation providers approaches (at least here in the Mediterranean), allow me to remind you to update your pricing for 2016. Yes, it is very...
Top 7 European Holiday Homes
by Anson David
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As a way to generate more public awareness about the benefits of holiday home renting in Europe, the European Holiday Home Association launched a search for the best representatives of...