Rentals United have created a manifesto to remind all of us in the hospitality industry of our commitment to host guests. Here’s what it says (and t..
New research conducted by POLO has shown that it’s the added extras that make the biggest impression. In an age when online review can make or break..
A study recently published by Phocuswright shows clearly that 10% of UK and US travellers have rented an alternative accommodation to that of a hote..
It is so nice to step into a holiday villa or boutique hotel and find a well-designed bedroom that makes you feel comfortable the very moment you st..
With Summer in the Mediterranean hitting the 40° Celsius, guests should be ready to tackle the heat before they leave home. However, a great host ma..
Since in the Mediterranean we see little or no snow at all, our houses feature flat roofs ideal for creating additional space to complement your vac..
No, the title is not a teaser. It is actually happening and I just cannot get my head around it!
I just can’t!
Bear with me a second. People t..
Once you acquire a guest, (some) owners and VR managers think that the deal is done and they swiftly move onto the next prospect. The fact is that e..
In any service business, no matter how good your team is, problems will occur. When they do, Inghilleri and Solomon recommend 4 steps for recovery:
It is easy to fall in the cultural trap and assume that your region’s breakfast is the norm. Guests visiting from around the world will probably app..